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FAQ

  • 1

    Why did you discontinue my favorite wet n wild® shade?

    Every season, we must evaluate our products and, upon careful consideration and deliberation, we must discontinue less popular shades. We understand that sometimes this means discontinuing some of your favorites and we deeply apologize for any inconvenience this may cause. However, when we discontinue shades that means we add new, fashionable shades that we're sure you'll love! If you need help choosing a replacement shade, please contact us.

  • 2

    Can I purchase a discontinued wet n wild® shade straight from you?

    Unfortunately when we discontinue a shade, we usually no longer have any in stock and you would be unable to purchase it. We apologize for any inconvenience this may cause. If you need help choosing a replacement shade, please contact us.

  • 3

    Where can I get limited edition/promotional wet n wild® items?

    Unfortunately our limited edition/promotional items are seasonal and have only one production run. If you cannot find them in your area, they are probably sold out. We apologize for any inconvenience this may cause and thank you for your interest. However, we are constantly releasing new products every season, so please stay tuned for other new products we're sure you'll love!

  • 4

    How can I receive coupons for wet n wild® products?

    Are you signed up as a wet n wild® VIP? If not, sign up here. We send exclusive coupons periodically to our VIP members for very special savings! Also, we do periodic giveaways, so you could win great prizes!

  • 5

    I am having problems signing in to my wet n wild® VIP account.

    We apologize for the inconvenience! Please try to reset your password and see if that solves the problem. If not, please contact us.

  • 6

    I am a beauty blogger/makeup artist/model that's very interested in working with wet n wild®.

    Please send your inquiry to info@wetnwildbeauty.com.

  • 7

    I live outside the United States and Canada. Where can I find wet n wild® products?

    Thanks so much for your interest in wet n wild®! Right now, we are currently restructuring our international business to bring the best and latest product assortments globally. Stay tuned!

  • 8

    Can I purchase a wet n wild® shade separately from the palette?

    Unfortunately, we don't sell shades separately from our palettes, so we don't name them individually either. However, because of our affordable prices and year-round discounts, our shades are always readily available!

  • 9

    What is wet n wild®’s animal testing policy?

    As a Peta-certified, cruelty-free brand, we're proud to say we have never and will never test on animals. We also make it a point to work with cruelty-free, third-party vendors. wet n wild® loves our furry, scaly, and feathery friends!

  • 10

    Are wet n wild® products vegan?

    Not 100% of our products are vegan, but we are striving towards making them all vegan friendly.

    Here is a list of our vegan products: 

    A066-A068: To Reflect Shimmer Palette (A066 is not Vegan)
    A106-A110: Glam Maker 8-in-1 Beauty Balm SPT 15
    A852: Take On the Day Mattifying Powder
    A114 – A116: Come Correct Celebrity Concealer
    130-132, 134, 135: Idol Eyes Cream Shadow; (133 is not vegan)
    CA130: Carbon My Reach
    C138: MegaVolume Mascara
    C139: MegaLength Mascara
    C144: MegaPlump Mascara
    C149: MegaClear Mascara
    154-157: Color Icon Shimmer Eye Pencil
    175-178: Intuitive Blend Shade Adjusting Foundation
    181A-184A: Ultimate Sheer Tinted Moisturizer
    221C-238C: Fast Dry Nail Polish
    301A: Photo Focus  Setting Spray
    309A-314A: Glassy Gloss Lip Gel
    331: Color Icon Eyeshadow; (332-336 are not vegan)
    346, 348: MegaGlo Illuminating Powder; (345 & 347 are not vegan)
    351B – 357B: Color Icon Glitter Single
    MegaShield SPF 15 Lip Color (362S, 363S, 368S are not vegan)
    450B-489B: Wild Shine Nail Colors
    543B-559: MegaSlicks Lip Gloss (552B & 558B are not vegan)
    690A-695A: MegaLast Retractable Eyeliner
    749A – 750A: MegaGlo Contouring Palette
    801-804: Coverstick concealer stick
    821A, 823A-827A: Natural Blend Pressed Powder; (822A not vegan)
    850: Cover All Face Primer
    861-863, 865-868, 871A – 873A: Mega Liner Liquid Eyeliner; (864 & 541A not vegan)
    875B – 876B: ProLine Felt Tip Eyeliner
    877 – 878: ProLine Graphic Marker Eyeliner
    879 – 880 H20 Proof Liquid Liner
    886 MegaEyes Crème Eyeliner
    MegaLast Nail Color 201B-218
    Color Icon Eyeshadow: 385B
    815-820: Cover All Cream Foundation
    Cover All Pressed Powder ( 821B, 826B & 827B not vegan)
    Color Icon Blusher: 832E-833E (831E, 834E not vegan)
    Color Icon Blush: 828B – 829B  ( 325B, 326B, 327B not vegan)
    852A-857A: Ultimate Match SPF 15 Foundation
    900B-919B: MegaLast Lip Color
    MegaLast Liquid Lip Color (920A, 927A, 930A & 932A not vegan)
    739,740, 743: Color Icon Bronzer SPF 15
    963: Ultimate Brow Kit
    751A-752A: MegaGlo Dual-Ended Contour Stick
    718A-735A: 1 Step Wonder Gel
    C641B-C643B: Illumi-Naughty Highlighting and Concealing Pen
    C985A: Ultimate Brow Universal Stencil Kit
    C170A-C172A: Ultimate Brow Mascara
  • 11

    What is your return policy?

    RETURNS & EXCHANGES

    For items purchased at WETNWILDBEAUTY.COM, product may be returned for a 100% money-back guarantee within 60 days of purchase. If you'd like to return your purchase please include the packing slip with your return and ship to the address below. We suggest you ship via a traceable service to ensure delivery. We are not responsible for lost or stolen packages.

    Address:

    wet n wild Returns
    22067 Ferrero Parkway
    City of Industry, CA 91789

    Credit will be issued to the original form of payment for the amount of the item plus sales tax (if applicable). Shipping and handling charges are not included in refunds and customers are responsible for return shipping charges. The credit will appear on your bank statement within 1-2 billing cycles.

    ALL OTHER PURCHASES

    For merchandise purchased at one of our retail partners, please return to the original point-of-purchase to determine return eligibility.

  • 12

    What are your shipping policies?

    ORDER PROCESSING:

    wet n wild is closed on weekends and major holidays. Most orders take up to 3 business days to process. All orders received on Friday, Saturday and Sunday will begin processing the following Monday.

    SHIPPING DELIVERY TIMES

    Delivery MethodDelivery Time (Not including processing time)DELIVERED BY

    STANDARD

    6-10 business days

    FEDEX SMARTPOST

    Express Saver

    3 business days

    FEDEX

    2 Day

    2 business days

    FEDEX

    Standard Overnight

    Overnight - by end of day

    FEDEX

    Priority Overnight

    Overnight - by 10 am

    FEDEX

    *Note: Orders outside the Continental US such as Hawaii, Alaska, Territories, APO/FPO will ship via SMARTPOST and may take longer based on address.

    STANDARD SHIPPING:

    We offer free standard shipping on orders over $50. Orders with standard shipping will ship via FEDEX SMARTPOST . Please allow 6-10 days for standard shipping.

    FREE SHIPPING PROMOTION:

    During shipping promotions, sub-totals must meet qualifying dollar value before taxes and shipping costs. Unfortunately, orders shipping to Canada are not eligible for shipping promotions.

    *These packages will be shipped via Fedex Smartpost and delivered by USPS.

    ATTENTION:

    PLEASE NOTE THAT ORDERS PLACED DURING A SALE MAY TAKE UP TO 5-7 DAYS TO PROCESS IN OUR WAREHOUSE DUE TO HIGH VOLUME.

    EXPEDITED SHIPPING:

    Expedited orders shipped via FedEx Express Saver, 2ND Day Air or Next Day Air must allow the 3 day processing time before shipping. Due to shipping restrictions, some products are not eligible for expedited shipping.

    SHIPPING CONFIRMATION:

    A shipping confirmation with your tracking number will be sent to the email address provided at the time the order is shipped. Please track your shipment as Wet N Wild is not responsible for lost or stolen packages.

    SHIPPING TO CANADA:

    All standard shipping rules apply to Canada orders. Payment of any duties and taxes is the responsibility of the recipient, and these fees may be collected at the time of delivery.

    Due to shipping regulations, some products are prohibited to be shipped into Canada.

    INTERNATIONAL SHIPPING POLICIES:

    Unfortunately, wet n wild does not currently ship internationally.

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